IFMA Study Shows Temperature Tops Workers’ Complaint List

July 30th, 2009 by Editor

Before you head out for your next sales meeting with a facility manager, you might want to include information from a study recently conducted by the International Facility Management Association (IFMA). The association conducts surveys of its facility management members to discover the top office complaints among employees pertaining to the work environment. The most common complaints involve high noise levels, limited space and unusual odors, but IFMA labeled its most recent report “Temperature Wars: Savings versus Comfort.” According to association officials, complaints about the temperature being too hot or too cold always tops the list.

Research has shown that improvement to thermal comfort issues often results in higher tenant satisfaction scores. For this reason, IFMA officials say building owners and operators take these concerns seriously and twenty-four percent of respondents say they use window film to help combat the issue.

“Most of the complaints come from staff who are close to windows, so we ask them to keep their blinds closed if they are too hot or too cold,” one respondent said. “[Some people] call my phone with tape recordings of the Weather Channel forecast for [the day],” another respondent explained.

The survey was sent to a sample of 3,357 IFMA members located in the U.S. and Canada. It was fielded June 2-4, 2009 and a total of 452 responses were received by July 9.

For a free copy of IFMA’s report, visit:

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  1. The IFMA report shows that 58% of facilities receive complaints that they are too cold in the summer yet only 24% use solar window film to help manage temperature and allow the HVAC system to be effective.

    This is a very useful report.

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