The Road to Absolute Perfection by Bill Valway
by Bill Valway
January 6th, 2016

Investing in Your Employees

Increasing employee retention is a hard thing to do. I spend a lot of time talking about company culture for a big reason; it’s a huge factor in retaining and attracting top talent. I had an employee tell me the other day, “When you first hired me I knew this would be the company I would be retiring from.

Absolute Perfection hasn’t always been an environment for growth and opportunity. I learned early on through mentors and other business owners who have had success growing their enterprise that there are many things that influence an employee’s happiness and willingness to stay with a company. Training, learning opportunities and recognition play a big role.

Training & Learning Opportunities

For each division, we hold weekly meetings that are 30 minutes to 1 hour. We discuss initiatives for the week, challenges and solutions, share new ideas and things we have learned. Basically, we discuss topics our employees find beneficial to enhancing or improving the overall quality and effectiveness of work. This is the time for employees to address any questions or concerns they have regarding their day-to-day tasks. Weekly meetings are a valuable tool for creating a cohesive company culture of mutual understanding and motivation.

Our applied graphics division does weekly presentations. One person shares a new topic, that way if everyone is too busy that week to devote time to training or learning new skills/techniques, they’re all still learning something. With a wide variety of talent and responsibilities, even if a graphic designer doesn’t directly benefit from learning about a new installation technique, it gives them insight on the challenges installers face and the team gets a better overall understanding of what’s happening in their division.

Our window film division is also trained in all aspects of the industry, from scheduling and doing film inventory to installation and taking pictures of the final results for our website and social media channels. We set aside time for customer service training and installation challenges and solutions. Each month, our flat glass division sets aside a few hours for training on challenges.

There are always new skills and techniques to learn, no matter what the industry. I believe it’s really important to have a well-rounded understanding of what’s going on within the company around you and the challenges that others are facing.

With a whole division devoted to online marketing, video production and web design, I had to educate myself on the industry and am constantly reading articles on the latest news. It’s a challenging thing at times, but I encourage everyone to do it. Creating a culture of constant learning and sharing of ideas has helped each one of us excel at what we do while having a more cohesive understanding of the company as a whole.

Recognizing Employee Excellence

We have a few ways of recognizing employees in the office. We have a GEM (Going the Extra Mile) Award which is similar to an Employee of the Month. The GEM award recognizes employees that put in the extra hours and dedication and show a significant contribution that month.

We also give away four awards each year at our annual company party with a special cash bonus. We have the MVP (Most Valuable Person) Award, the AP (Always Promoting) Award, the Striving for Perfection Award and the Builder Award.

Monetary awards are a great way to recognize your employees, but this can be a little excessive to do all the time. Just simply recognizing a hardworking employee with a compliment goes a long way and doesn’t involve anything more than a moment of your time. It shows your employees you notice what he or she is doing for the company and sometimes that’s all it takes to boost morale and motivation in the office.

What factors are important to you when it comes to company culture and benefits? How do you keep employees around? Comment below.

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