Window of Opportunity by Micky Calcott
by Micky Calcott
June 28th, 2017

Relish the Challenge

As a business owner, I am always looking for ways to assess performance, and, over the years, I have discovered that one of the best methods of getting a genuine understanding is to see how the company performs in the face of trying or difficult circumstances.

I’m glad to say that we haven’t been faced with serious adversity too often here at The Window Film Company, but we do deal with challenging projects on a regular basis and measuring how we deal with these demanding situations provides me with an unfiltered snapshot of our capability and current performance level. We’ve had a number of such projects recently, and I wanted to share them with you.

Sainsbury’s is a huge UK-based supermarket with an enormous distribution hub in Basingstoke, Essex. The facility is an incredibly busy and vital part of the company’s logistical operations, but the work carried out within was being hampered by glare. We knew that we had the products to alleviate the issue, but with internal access impossible (it wasn’t feasible to stop operations within the building to carry out an installation and in addition, access to the glass was almost exclusively blocked by storage units and stock) an external fitting was required.

The large glazing was spread over a number of floors, making the use of powered access equipment a necessary component of the job. This is where The Window Film Company’s Operations team swing into action and really earn their corn – it is their responsibility to deal with all the logistical aspects of each job and their attention to detail is even more important when, as in this case, there are more parts of the project to deal with.

A similar requirement was necessary for the work at a branch of Matalan in Southend. On this occasion, an extensive refurbishment meant that large format graphics had to be removed from the external face of a number of large first story windows, with the angular design of the building providing an added consideration. Once again, the Operations team was able to provide the tools and project plan for one of our experienced teams to carry out the work efficiently and effectively.

A final example took place at the former home of that great British institution the BBC. When the broadcaster left the famous Wood Lane base in West London, the buildings were earmarked for conversion to new homes. This work is currently ongoing and as part of the project, The Window Film Company was asked to apply specialist safety window film throughout one of the large blocks. Once again this necessitated working at height, but an added complication was arranging when each part of the installation could take place – specific parts of the premises would only be accessible at specific times. Again, in depth and meticulous planning was required.

In each of these instances, the actual installation of the window film was a straightforward process. What was less standard was the work and time that was required behind the scenes to ensure that each project was completed on time, on budget and to the high standards that we and our clients expect. For each job, there were a number of different components that we had to get right, ranging from access issues, organizing inductions and access, liaising with other trades and stakeholders, organizing the necessary permits and scheduling. We have processes in place to get all of these things right, but it isn’t until they are called upon in a real life situation that you get a chance to see them in action and assess their effectiveness.

If you had a complicated or logistically challenging job land today, would you and your company have the processes in place to make it a success? There’s only one way to find out – go out there and get one!

Until next time… toodle-pip!

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  1. You are quite right every installation need be be looked carefully.It is easy for salesmen to over promise and when the company under delivers the flack hits the fan.Exterior application can also be a problem when it comes to longevity.Do your home work, covering your self properly because the installation can come back and bite you in the back side at a later stage. Leon Levy Klingshield South Africa.

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