Industry Tour Sheds Light on Customer Service

March 27th, 2019 by Emmariah Holcomb

New York Window Film Co.

Customer service is one thing that all window film businesses should keep in mind before starting any project. Many in the industry would agree that poor customer service could impact your bottom line, and the team at New York Window Film Co., located in Farmingdale, N.Y., agrees.

“We treat every customer the same no matter what the project size is because the customer is the most important,” says Steve Pesce, New York Window Film Co., president.

Before focusing on how to better improve your customer service it’s important to understand how your company is gaining its clientele. According to Pesce, his company’s reputation of “being the company that can get the job done” has led a vast amount of clients to his business.

“There have been many situations where a customer will go to another company for their window film needs and won’t be satisfied with the quality of the job and then call us to either fix it or completely take over the job and start over. We can always help the customer … but for a price, especially if it’s a job they want done immediately,” says Pesce.

Fortunately for New York Window Film Co., like many others, its customers are willing to pay for a premium service, installation and a high quality experience. Although the company mainly focuses on decorative, solar, safety and energy efficient films its practices can be utilized across other sides of the industry.

“I believe in treating people the way you want to be treated. It’s simple but effective,” Pesce adds.

Do you think your company’s customer service is top notch? If so leave a comment below.

This article is from Focus on Film, the weekly e-newsletter that covers the latest news regarding window film and related products, including paint protection film. Click HERE to sign up—there is no charge. Interested in a deeper dive? Free subscriptions to Window Film magazine in print or digital format are available. Subscribe at no charge HERE.

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