The Art of Film by Matthew Darienzo
by Matthew Darienzo
February 14th, 2024

How to Give Feedback 

February 14th, 2024 by Casey Flores

It’s been said time and time again that in any service-based business, the people are the most important asset to the success of the business. Seeing your employees succeed is probably one of the most rewarding aspects of owning a business. At the same time, managing them can be the hardest part of running a business. 

Employees are so diverse and managing them takes patience and understanding of each  individual, including discovering how they learn, what they respond to, and what motivates them. Managing every employee in the same way can be a recipe for conflict and friction.  

One of the most important aspects of managing people is giving them feedback and actively communicating what they are doing that is good and what they are doing that needs to change or improve. The better term to use here is “Coaching.”  🙂 

Sometimes it can be hard to tell someone they are doing something wrong or incorrect. Do it as soon as possible, though, because the longer you wait to tell them, the more frustrated you will become. And ultimately, it’s not fair to the employee either. Nobody likes to hear they are deficient in a skill or are not performing up to par. Issues can arise not because of the feedbackbut how you deliver it. They may get defensive or not have enough self-awareness to realize the gap that you are seeing. A great way to deliver feedback is to incorporate some examples of things you would do or have done in certain situations. The good ones will see this as an opportunity to improve and embrace the feedback as a challenge going forward. Pushback on constructive feedback might be a sign they are not a good fit for your organization. The important part is keeping the lines of communication open and giving them the opportunity to be successful in the role. 

As a manager or boss, we are almost as responsible for the employees’ success as they are. It is our responsibility to put them in the best position to succeed and give them the tools and feedback necessary to be successful. As bosses and owners we are accountable for everything that happens in the company. If an employee fails to be successful in a role, it may have something to do with them, their work ethic or skill, but in the end we hired and trained them, so much of the responsibility falls on us. The best thing we can do is know that we provided them with effective communication, training and supported them the best way we could. It’s this mindset of taking responsibility that can lead to success with your employees, and ultimately, to growing a positive culture for your business. 

 

2 comments
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  1. Exactly the way Eric manages his business at Eric’s Detail & Tint in Thomaston GA

  2. Thought this was a great article although my last comment on it wasn’t posted.

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