Posts Tagged ‘customer service’

Level Up Your Lobby

Feb 1st, 2023

You’ve built your customer base, established a strong partnership with a reputable supplier and mastered the art of automotive, residential and commercial tinting. As you reflect on your accomplishments, you sit in a space with the potential to transform your customer experience. But where do you start? Welcome! “Today’s customer can be your high school […]

The New Guy—Who Was Your Toughest Customer?

Jul 28th, 2021

Last week, I highlighted difficult customers and their various forms through several film shop owners. We saw owners retell run-ins with customers that displayed traits of perfectionism, impatience and control. For Sharyn Volpe, co-owner of Frederick Window Tinting in Frederick, Md., her negative interactions with customers have intensified since the onset of COVID-19. “I think […]

Industry Tour Sheds Light on Customer Service

Mar 27th, 2019

Customer service is one thing that all window film businesses should keep in mind before starting any project. Many in the industry would agree that poor customer service could impact your bottom line, and the team at New York Window Film Co., located in Farmingdale, N.Y., agrees. “We treat every customer the same no matter […]