Last week, I highlighted difficult customers and their various forms through several film shop owners. We saw owners retell run-ins with customers that displayed traits of perfectionism, impatience and control. For Sharyn Volpe, co-owner of Frederick Window Tinting in Frederick, Md., her negative interactions with customers have intensified since the onset of COVID-19. “I think […]

I learned in a recent roundtable discussion with dealers that they don’t like Yelp. They don’t like that you can pay people to write good reviews for your company to get a higher ranking. They don’t like that the competitor down the street can pose as a customer, write a bad review in a matter […]

An appellate panel of judges in the Ninth Federal Circuit has agreed with a lower court’s decision to dismiss a complaint alleging that the online aggregator and review service Yelp had violated California’s Unfair Competition Law by giving review preference to advertisers on the Yelp site.